Terms of Use

Last updated: 28 August 2026

1. Provider details

In accordance with Article 4 of Presidential Decree 131/2003 (electronic commerce) and Article 165(3) of Law 4070/2012 (mandatory display of the MI.T.E. (Hellenic Tourism Business Registry) number in every advertisement, including websites), we hereby inform you of the following:

2. Subject matter and acceptance

The website marmariparadise.com (hereinafter the "Website") is owned and operated by the business identified above (hereinafter "we", "the Business").

By accessing and using the Website you accept these Terms unreservedly. If you do not agree, please do not use it.

These Terms concern the use of the Website. The accommodation contract is governed in addition by the Booking Policy (section 5) and by the specific terms of the rate you select when making your booking.

3. The Website is not a booking system

No bookings and no payments are made within the Website.

Bookings are made:

• Online, through the external booking platform marmariparadise.reserve-online.net, to which you are taken when you click "Book now". That platform is operated by a third-party provider and has its own terms and its own privacy policy.
• By telephone, on +30 27330 52101.
• By e-mail, at info@marmariparadise.com.

The forms on the Website ("Contact", "Event enquiry") are requests for information or for a quote. Submitting them does not constitute a booking and does not secure any availability or price. A binding booking exists only once you have received a written booking confirmation from us.

4. Information, prices and availability

We make every effort to ensure that the information on the Website (room descriptions, facilities, photographs, menus, event spaces) is accurate and up to date.

However:

• Prices and availability vary according to the season, the length of stay and the number of guests. Only the price shown on the booking platform or in our written quote at the time of booking is binding.
• The photographs are indicative of the aesthetic and of the facilities. Individual features (view, furniture, layout) may differ between rooms of the same type.
• The menu of the restaurant and of the beach bar changes seasonally and according to the availability of ingredients.
• Typographical or technical errors may occur. We reserve the right to correct them without notice. An obvious pricing error is not binding on us.
• Certain services (restaurant, beach bar) operate seasonally.

4.1 What the quoted price includes

The Website does not quote accommodation prices. Prices, availability and the final total charge are shown exclusively on the booking platform, before the booking is completed.

• The restaurant and beach bar menu prices shown on the Website are inclusive of VAT.
• On arrival, the climate crisis resilience fee is collected compulsorily, per room and per night. The amount is set by law and varies according to the category of the accommodation and the season; the exact amount is shown on the booking platform before the booking is finalised.
• Any additional services (meals other than breakfast, transfers, event equipment) are charged separately.

The final, total price is displayed on the booking platform before the booking is completed, broken down into its individual charges.

5. Booking, Cancellation and Stay Policy

The policy set out below is governed by Article 8 of Law 1652/1986 (Government Gazette 167/A) on relations between hoteliers and guests.

⚠️ Order of precedence: if, when making your booking, you select a specific rate/rate type with different cancellation terms (for example "free cancellation" or "non-refundable"), the terms of that particular rate prevail as they were displayed and accepted at the time of booking.

5.1 Arrival and departure

• Arrival time (check-in): 14:00. The day of arrival counts in full for the purposes of the room charge, irrespective of the time at which you arrive.
• Departure time (check-out): 12:00.

5.2 Extension of stay

• To extend your stay, you must contact the relevant hotel department in good time, before arrival.
• In the event of an extension, staying in the same room is not guaranteed.
• Departure after 12:00 and up to 18:00 on the scheduled day of departure is charged at 50% of the room rate for one night.
• Departure after 18:00 is charged at 100% of the room rate.

5.3 Early departure

In the event of early departure, 50% of the total cost of the cancelled part of the stay is payable.

5.4 Cancellations

• Cancellation 22 days or more before the first night: the deposit is refunded.
• Cancellation within 21 days of the arrival date: cancellation charges equal to 50% of the total cost of the stay.
• Any costs of refunding the deposit (for example bank charges) are borne by the guest.

5.5 No-show

In the event of a no-show where a deposit has been paid, the room remains at your disposal until 12:00 the following day. If you do not turn up at all, 50% of the total cost of the stay is refunded.

5.6 Damage and loss

• You are liable for any damage or loss on the premises caused by you or by persons for whom you are responsible (by way of example: breakage of glassware or sanitary ware, damage to furniture or linen).
• The hotel is relieved of all liability for damage to or loss of items belonging to guests or to persons for whom they are responsible, as well as where the damage, destruction or loss is due to force majeure (earthquake, fire, etc.) or to exceptional circumstances.

5.7 General terms of stay

• Free accommodation for children up to 4 years of age.
• On arrival, please keep a copy of your booking and proof of the bank transfer of the deposit.
• By making a booking you declare that you have full knowledge of the booking policy, the methods of payment and the cancellation policy.

5.8 Events

Events (weddings, christenings, corporate events) are governed by a separate written contract signed between the parties, which sets out the price, the deposit, the cancellation terms and the services provided. A request for a quote submitted through the Website is not binding on either party.

6. Intellectual property

The content of the Website — texts, photographs, videos, graphics, logos, design, structure and code — is the intellectual property of the Business or of its licensors and is protected by Law 2121/1993 and by international law.

Personal, non-commercial use is permitted (viewing, printing individual pages for your own use).

Without our prior written permission, the following are prohibited: reproduction, copying, modification, republication, uploading, distribution, commercial exploitation or the creation of derivative works from any part of the content.

The trade marks and distinctive signs of third parties that appear on the Website belong to their respective owners.

7. User obligations

You undertake to use the Website in accordance with the law, accepted standards of conduct and these Terms. By way of example, the following are prohibited:

• Submitting false, inaccurate or misleading information through the forms.
• Submitting the data of a third party without their consent.
• Any act that obstructs the operation of the Website or places a disproportionate burden on its infrastructure (by way of example: automated bulk sending, attempted unauthorised access, introduction of malicious software).
• The automated collection of content (scraping) for commercial purposes.
• Sending content that is unlawful, offensive or abusive, or that infringes the rights of third parties.

We reserve the right to suspend access for any user who breaches the above.

8. Links to third-party websites

The Website contains links to third-party websites (booking platform, social media, maps). The links are provided for your convenience.

We do not control the content, the policies or the practices of those websites and we accept no liability for them. You use them at your own risk and they are governed by their own terms.

9. Limitation of liability

The Website is provided "as is". We make reasonable efforts to keep it available and secure, but we do not guarantee uninterrupted operation, freedom from errors or freedom from viruses.

We are not liable for damage arising from:

• Temporary interruption or malfunction of the Website.
• Force majeure or events beyond our reasonable control.
• Acts or omissions of third-party providers (booking platform, hosting providers, networks).

The above limitations do not affect:

• Our liability for wilful misconduct or gross negligence.
• Liability for personal injury or death.
• Consumers' mandatory statutory rights under Law 2251/1994 and under EU law.

10. Protection of personal data

The way in which we process your personal data is described in the Privacy Policy and the Cookies Policy, which form an integral part of these Terms.

11. Consumer rights and dispute resolution

If you are a consumer, you retain all the rights conferred on you by Law 2251/1994 on consumer protection and by EU law. These Terms do not restrict them.

11.1 Complaints directly to us

First, please contact us at info@marmariparadise.com or on +30 27330 52101. We undertake to respond to every complaint within fourteen (14) days.

11.2 Alternative Dispute Resolution (ADR)

If the dispute is not resolved, you may refer it to an Alternative Dispute Resolution body, without losing your right to bring court proceedings. This information is provided in accordance with Article 12 of Joint Ministerial Decision 70330oik./2015 (Government Gazette B' 1421/9.7.2015), which transposed Directive 2013/11/EU.

Competent ADR body:

Independent Authority "Hellenic Consumer's Ombudsman" 144 Alexandras Ave., 114 71 Athens, Greece Website: https://www.synigoroskatanaloti.gr

You may also consult the Register of ADR Bodies kept by the General Secretariat of Commerce: https://kataggelies.mindev.gov.gr

Note: The European Online Dispute Resolution (ODR) Platform ceased to operate on 20 July 2025, as Regulation (EU) 524/2013 was repealed by Regulation (EU) 2024/3228. For that reason no link to it is provided. Information on the resolution of consumer disputes in the EU: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

12. Governing law and jurisdiction

These Terms are governed by Greek law and by the law of the European Union.

The courts of Sparta have jurisdiction over any dispute. If you are a consumer, you retain the right to bring proceedings before the courts of your place of residence, where mandatory statutory provisions so provide (Regulation (EU) 1215/2012).

13. Miscellaneous

• Severability: if any term is held to be invalid or unenforceable, the remaining terms remain in full force.
• Amendments: we reserve the right to amend these Terms. The version in force at any given time is published on this page with an updated "Last updated" indication. The terms of your booking remain those that were in force at the time of the booking.
• No waiver: our failure to exercise a right does not constitute a waiver of it.

14. Contact

Marmari Paradise Resort Hotel Marmari Gerolimenas, 23071 Marmari Lakonias, Greece Telephone: +30 27330 52101 · +30 27330 51814 E-mail: info@marmariparadise.com